**Job Title: Account Support Manager**
**Company:** Sapura Energy Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6+
**Company Overview:**
Sapura Energy Berhad is a leading integrated oil and gas services provider, dedicated to delivering the best in quality and safety across our operations. We foster an environment that promotes teamwork and innovation, aiming to meet our clients' needs while enhancing our workforce. Our commitment to sustainable practices ensures we contribute positively to the communities in which we operate.
### Job Description:
As an **Account Support Manager**, you will be the pivotal link between our clients and the company. This role involves managing client accounts with a proactive approach to ensure satisfaction while driving business growth. You will be responsible for analyzing client needs, providing tailored solutions, and fostering strong professional relationships.
### Key Responsibilities:
1. **Client Relationship Management:**
- Develop and maintain robust relationships with assigned accounts.
- Act as the primary point of contact for clients, responding to inquiries and resolving issues quickly and effectively.
2. **Account Analysis:**
- Conduct regular analysis of client accounts to identify opportunities for growth and enhance client satisfaction.
- Prepare detailed reports on account performance, recommending strategic actions to both internal teams and clients.
3. **Project Coordination:**
- Collaborate with cross-functional teams to ensure the seamless execution of projects and services related to client accounts.
- Monitor project deliverables, timelines, and budgets, ensuring adherence to client expectations.
4. **Strategy Development:**
- Participate in the development of account strategies and operational plans aligned with client goals and company objectives.
- Identify potential challenges to account performance and propose mitigation strategies.
5. **People Management:**
- Lead and mentor junior support staff, fostering a collaborative environment.
- Facilitate training sessions to enhance the skills of team members in client relations.
6. **Feedback and Improvement:**
- Gather and convey client feedback to management to drive continuous improvement in services.
- Create and implement strategies to enhance customer experience.
7. **Budget Management:**
- Oversee account budgets, ensuring profitability while maintaining client satisfaction.
- Track and report on spending, ensuring compliance with company policies.
### Requirements:
**Education and Experience:**
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 6 years of relevant experience in account management or a similar role in the energy sector.
**Skills and Competencies:**
- Strong analytical skills with a passion for data-driven decision-making.
- Excellent people management skills, demonstrating ability to lead and collaborate effectively.
- Proficient in using CRM software and Microsoft Office Suite.
**Personality Traits:**
- Passionate about client relationships and committed to professional excellence.
- Independent and proactive approach to problem-solving and project management.
**Soft Skills:**
- Exceptional communication skills, both verbal and written.
- Strong organizational skills, with the ability to prioritize tasks effectively.
- Adaptability and resilience in a fast-paced work environment.
### Benefits:
- Travel & spending expenses covered.
- Comprehensive retirement plan.
- Attractive joining bonus.
### Working Environment:
At Sapura Energy Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We prioritize teamwork, ensuring that every voice is heard and valued, fostering a productive and enjoyable work atmosphere.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
Sapura Energy Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are a passionate individual with a strong background in account management, we invite you to apply and join our dedicated team at Sapura Energy Berhad.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
