**Job Title:** Account Support Officer
**Company:** Sunway Group
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Description
Sunway Group is seeking an enthusiastic and dedicated **Account Support Officer** to join our dynamic team in George Town, Penang. This part-time position is ideal for individuals looking to begin their careers in a supportive and fast-paced environment. As an Account Support Officer, you will play a crucial role in helping our clients navigate their accounts and ensuring their satisfaction with our services.
### Key Responsibilities
1. **Customer Assistance:**
- Respond to customer inquiries via phone, email, and face-to-face interactions in a timely and professional manner.
- Assist customers in understanding our products and services, ensuring they maximize the value from their accounts.
2. **Account Management Support:**
- Support Account Managers in maintaining and nurturing client relationships.
- Organize and update client account information accurately in our systems.
- Assist in preparing and delivering reports or presentations to clients regarding their accounts.
3. **Administrative Duties:**
- Maintain and manage documentation related to customer interactions and transactions.
- Assist with scheduling meetings and coordinating communications between clients and internal teams.
4. **Sales Support:**
- Collaborate with the sales department to track customer leads and support promotional campaigns.
- Help facilitate the onboarding process for new clients, ensuring smooth integration into our systems.
5. **Feedback and Improvement:**
- Gather and analyze feedback from clients to identify areas for service improvement.
- Report findings to management to promote strategic planning for the enhancement of customer experience.
6. **Team Collaboration:**
- Work closely with team members to foster a collaborative environment, sharing insights and strategies for client support.
- Participate in team meetings and contribute ideas for improving the account support process.
### Requirements
**Education & Experience:**
- High School Diploma or equivalent (required); pursuing a degree in Business, Marketing, or a related field is a plus.
- No prior experience is necessary; however, any experience in customer service or administrative roles will be advantageous.
**Technical Skills:**
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with Customer Relationship Management (CRM) software is a plus but not required.
**Personality Traits:**
- Energetic: Bring a positive attitude and enthusiasm to customer interactions and team collaboration.
- Adaptable: Demonstrate flexibility in responding to changing priorities and client needs.
**Soft Skills:**
- Strong planning skills: Ability to organize tasks efficiently to meet deadlines and maintain high standards of service.
- Strategic planning abilities: Capacity to analyze situations and provide meaningful insights that contribute to strategic decision-making.
### Benefits
- Travel & Spending Expenses: Financial support for work-related travel.
- Visa Sponsorship: Opportunities for overseas placement and relocation assistance.
- Paid Time Off (PTO): Generous leave policies to ensure work-life balance.
### Working Environment
At Sunway Group, we are dedicated to understanding and exceeding customer expectations. We foster a supportive environment that encourages personal and professional growth, teamwork, and open communication.
### Application Process
If you are passionate about customer support and eager to kickstart your career with a prestigious organization, we encourage you to apply! Send your resume and cover letter outlining your interest in the position by **October 6, 2024**.
**Equal Opportunity Statement**
Sunway Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
---
Join Sunway Group, where your journey towards building a fulfilling career begins!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
