**Job Title:** Account Support Specialist - Remote Work
**Company:** Proton Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
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### **Job Description:**
Proton Holdings Berhad is seeking a motivated and detail-oriented **Account Support Specialist** to join our dynamic team on a part-time basis. This remote position offers an exciting opportunity to collaborate with a global community, providing essential support to our clients and enhancing their experience. The ideal candidate will possess strong problem-solving skills, a proactive work ethic, and a commitment to fostering relationships that support both our clients and the company.
### **Key Responsibilities:**
1. **Client Communication:**
- Act as the primary point of contact for client inquiries related to account management and support.
- Respond to client emails and calls in a timely and professional manner, ensuring a high level of service and satisfaction.
- Build and maintain strong relationships with clients, understanding their needs and expectations.
2. **Account Management:**
- Monitor client accounts and provide updates regarding any changes or important information.
- Assist clients in navigating our services and products, ensuring they gain maximum value from their accounts.
- Collaborate with other departments to resolve client issues and provide comprehensive solutions.
3. **Documentation & Reporting:**
- Maintain accurate records of client interactions and transactions within our CRM system.
- Prepare regular reports on account status, client feedback, and areas for improvement.
- Ensure all documentation is completed efficiently, with a keen eye for detail.
4. **Client Onboarding:**
- Support onboarding processes by providing clients with necessary resources, training, and follow-up.
- Create and present training materials and resources to facilitate client understanding of our services.
5. **Collaboration & Team Support:**
- Work collaboratively with global colleagues to ensure a coherent approach to client support and account management.
- Participate in team meetings, contributing insights and feedback to improve processes and client satisfaction.
- Engage in cross-functional projects to enhance the overall client experience.
6. **Continuous Improvement:**
- Stay updated on industry trends and best practices to provide valuable insights and enhancements to client accounts.
- Identify opportunities for process improvements and assist in implementing changes.
### **Requirements:**
#### **General:**
- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- Minimum of 3 years of experience in customer support, account management, or a similar role.
#### **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
- Familiarity with data entry and reporting tools.
#### **Personality Traits:**
- **Independent:** Able to work autonomously and take initiative in managing tasks and responsibilities.
- **Hardworking:** Demonstrates perseverance and dedication to completing tasks efficiently and effectively.
#### **Soft Skills:**
- **Presentation Skills:** Ability to deliver clear and engaging presentations to clients and internal teams.
- **Attention to Detail:** Strong focus on accuracy and thoroughness in documentation and communication.
### **Benefits:**
- Joining Bonus
- Retirement Plan
- Free Accommodation
### **Working Environment:**
- Collaborate with colleagues worldwide, fostering a global village mentality that emphasizes teamwork and mutual support.
### **Application Deadline:**
- Please submit your application by **October 13, 2024**.
### **Equal Opportunity Statement:**
Proton Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage all qualified candidates to apply regardless of race, gender, age, religion, sexual orientation, disability, or any other dimension of diversity.
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Join us at Proton Holdings Berhad and contribute to our mission of delivering exceptional account support while working in a collaborative and innovative environment!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
