Application Support (Malaysia)

Responsibilities Manage IT technical activities to achieve operational outcomes, including timelines, expected stakeholders experience, and prioritizing and allocating workflow; Provide timely and effective information and technical interpretation on IT matters, in a manner easily interpreted by stakeholders; Be the focal point or contact for all stakeholders and proactively understand & anticipate to their business needs; Evaluate and respond to operational or service delivery issues to ensure that business risks are minimized; Monitor, review and analyse incident performance metrics and recurring issues/requests; Provide support for a range of devices, hardware, software, network, systems and other related technologies; Monitor the daily installation statistics and be responsible for technicians productivity.
Requirements Degree in Information Technology &/Or Engineering; Minimum of 5 years experience in related industry and technical background with knowledge of technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage; Minimum of 2 years experience in working as a team; Team leading experience will be good to have; Fully computer Literate with experience/Knowledge Application usage and PC troubleshooting; Knowledge of Project Management is an advantage; Ability to use Excel to Reconcile Billing/Reporting/Data Exports; Strong analytical problem-solving skills with and thinking out of the box