Assistant Manager - Dispute Resolution

Job Responsibilities: Handle inquiries and complaints involving the agency force.Investigate and analyse transactions, data, information, and documents related to complaints.Oversee all administrative matters pertaining to complaints lodged by customers or investors.Review and/or edit memorandums, reports, proposal papers, etc.Coordinate, manage, and ensure timely submission of reports, documents, information, etc.Ensure that relevant reports, guidelines and policies related to Unit Trust Consultants (UTCs) are updated. Job Requirements: Degree in Law, Mass Communication, English Language, Business Administration, Psychology, or any relevant field.Minimum 6 years of working experience.Possess good writing and editing skills with strong command of English, both written and spoken.Possess strong analytical skills to interpret data and provide insights.A good team leader who is proactive, detailed, and meticulous.Able to lead and manage a team of staff.Able to work under pressure and meet tight deadlines.