Description You Will Prepares quotes for contract renewal and RFP/RFI responses
Maintains quote documentation with accurate pricing and configurations
Ensures the integrity of client information maintained in the database systems
Updating and managing Excel spreadsheets
Dealing with external and internal queries in a professional, client orientated manner
Performs bookings (Purchase Order processing) and booking reconciliation
Performs QA self-check and peers-check
Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
Seeks counsel and guidance from more senior Sales Support staff and management, as needed.
Prioritizes tasks to meet deadlines, paying attention to details
Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
Effectively maintain and improve Knowledge Base Tool
Effectively identify and call out operational risks to management for review and consideration
Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
Other duties, as assigned
You Have/Are Local Malaysian Graduates with a Diploma/Degree, up to 1-2 years of relevant working experience preferred
Advance knowledge in Microsoft Office suite (Word, Excel)
Strong attention to detail
Possess effective verbal and written communication skills
Handle confidential information with complete integrity
Prior experience working independently with team-player mindset
Proven success in administrative tasks, organization of work materials, prioritization, and adherence to deadlines
Ability to identify, analyze, problem-solve, and recommend corrective and preventive action for high complexity and ambiguous scenario/ issues. Escalate most challenging scenarios to management for direction
Ability to clearly articulate issues and challenges, and propose ideas or solutions
Proven ability to focus on customer needs and communicate with higher level staff, as needed
Proven success in working under pressure and tight deadlines (with or without guidance from senior team members)
Prior experience in following scripts and/or processes according to contractual agreements
Proven success in multi-tasking, prioritizing, and managing time effectively
Ability to follow established procedures and practices
Proven success and aptitude to learn new technology and data
Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements:
English (Required) Time Type:
Full time