Main Purposeof Job To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company's directionand objectives.
Principle responsibilities & duties As a relief to Department Head to run the operation by monitoring and implementing according to department operation.To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.Ensure timelyauto debit enrolment & billing processing according to schedule.Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.To lead payment sectionby ensuring the operation running smoothly.Ensure accuracyin payment processing and timely updatedto customer's account.Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.To ensure all information is disseminated to team membersis up-to-date.Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines. Job requirement Bachelor Degree in any discipline.Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.At least 5 years in Management Level exposure.Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.Leadership characteristic and excellent interpersonal skills.Strong analytical skill and able to work under pressure.Computer Literateand proficiency in Ms Office.