Assurance Officer

- Assessing customer requirements and ensuring that these are met
- Setting customer service standards
- Investigating and setting standards for quality and health and safety
- Ensuring that manufacturing processes comply with standards at both national and international level
- Working with operating staff to establish procedures, standards, systems and procedures
- Writing management and technical reports and customers’ charters
- Determining training needs
- Directing objectives to maximise profitability
- Recording, analysing and distributing statistical information
- Monitoring performance
- Supervising technical or laboratory staff.