• Salary Package: RM3000 + NIGHT SHIFT ALLOWANCE UP TO RM300+ KPI ALLOWANCE UP TO RM 200
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances
Requirement
• Possess at least a SPM and above. Fresh graduate is welcome to apply
• Fluent in speaking and writing Simplified Mandarin is a must and proficient in speaking and writing English
• Available to work in rotational shift (9 Hour including 1 Hour break) between 8am till 9am.
• 5 working days and 2 rotational off days including working weekdays or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on 23 October 2024
You are responsible in,
• Address all incoming calls related to customer inquiries, complaints, and feedback, and manage outgoing emails concerning flight information and other relevant matters.
• Clearly and efficiently communicate any modifications in flight schedules to passengers, ensuring they are well-informed about their flight status.
• Help passengers affected by flight delays or cancellations to rebook their flights, aiming to minimize disruption to their travel plans.
• Process fees for excess baggage and assist passengers in managing baggage that exceeds allowable limits.
• Remain informed about updates to airline policies, baggage regulations, and
customer service practices.
About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations.