• Salary Package: RM3100 + NIGHT SHIFT ALLOWANCE UP TO RM400+ KPI ALLOWANCE UP TO RM 500
• EPF + SOCSO IS PROVIDED
• 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
• 1 month paid training is provided.
• Location: Nearby LRT Ara Damansara and 10 minutes walking distances
Requirement
• Possess at least a SPM and above. Fresh graduate is welcome to apply
• Fluent in speaking and writing Mandarin
• Available to work in rotational shift (9 Hour including 1 Hour break) between 7am till 3 am.
• 5 working days and 2 rotational off days including working weekdays or public holidays.
• Passionate on customer experience related tasks
• Able to work in a fast-paced environment
• Strong ability to multitask, prioritize and manage time effectively
• You are required to work on site at Ara Damansara Office
• Available to start work on 16 October 2024
You are responsible in,
• Address and resolve technical issues related to telecom services, including connectivity problems, device malfunctions, and service interruptions, through inbound calls, emails, and live chat.
• Use tools and methods to identify and solve technical problems quickly and accurately to keep services running smoothly.
• Collaborate with other technical teams to resolve more complicated issues that you can't fix on your own.
• Maintain and update helpful documents, like troubleshooting guides and issue logs, to support problem-solving and share knowledge.
• Monitor how well the technical services are performing and create reports for management to help improve service quality
About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Singaporean multinational telecommunications conglomerate and one of the major telcos operating in the country. Founded in 1998, it is listed on the Singapore Exchange.