Branch Manager, Branch Distribution Channel

Job Responsibilities**Core Responsibilities****Branch Management**- Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.- Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.- Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.- Identifies and manages potential risk areas by establishing appropriate controls and enduring compliance with laid down procedure manuals.- Provide insight and information of the market environment to Hub Branch Managers that will enhance MBSB's product suite.- Ensures professional development of national talent among branch staff.- Ensures adherence to the operating expense budgets for the Branch and the submission of periodic reports to the management.- Ensures customer service is maintained as per the bank's Customer Service Standards.- Ensures Turn-Around-Time (TAT) for all transactions is in alignment to the defined service quality standards.- Resolve administrative issues in the Branch and ensure provision of necessary infrastructural resources for effective functioning of the Branch.- Facilitates external auditors to conduct branch audit and ensures minimized occurrences of audit discrepancies.**Reports**- Supervises and provides inputs in the preparation of timely and accurate reports to meet MBSB's organizational and departmental requirements, policies, and standards.**People Management Responsibilities**- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the MBSB performance management process.- Develops talent within the team by providing guidance and coaching to achieve the defined goals.**Policies, Systems, Processes and Procedures**- Implements departmental policies, systems, and procedure so that all relevant procedural/ legislative requirements are fulfilled while delivering a quality and cost-effective service.- Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while taking into account 'international leading practice', improvement of business processes, cost reduction, and productivity improvement.