Business Channels - (Operations & Customer Service)If you are looking to excel and make a difference, take a closer look at us...Engage with walk-in customers for transaction processing followed by need-based discussions for cross-selling. Recommend Bank's products and services to customers and be responsible for high levels of customer service and seamless transactions.Key Responsibilities and AccountabilitiesSales & Service
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products - CASA and FD Book growth and account opening, cross-selling of PL, Credit Cards, Portfolio Sales, and ASBF Funding;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/cross-selling;
Perform Meeter-Greeter/Navigator role on a rotational basis;
Assist in calling up customers for service/sales interactions;
Step out of the branch to meet customers for service/sales discussions occasionally;
Support Bank's Digital Transformation initiatives including Connect Penetration and OTC Transaction migration;
Accept assignments as required to maintain adequate staffing levels throughout the branch network;Operations
Carry out Branch RCSA through sample checking and effective rectification;
Accept and process transactions (deposits, withdrawals, Remittances, ANSB, and any other products launched by the Bank) in a timely and accurate manner;
Over-ride transactions as per Bank defined transaction limits;
Read, understand and comply with Bank's internal SOPs;
Be on stand-by during weekends for SST activities, as applicable;
Perform Relief CSOM/2nd Liner functions as applicable;
Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
Comply with staff rotation guidelines through inter-branch/region transfer;
Observe and comply with the Bank's Code of Conduct & Ethics;Other Responsibilities
Maintain confidentiality of customers and Bank's information;
Keep a clean, organized work area and maintain a professional appearance;
Attend all trainings as applicable including e-learning/Workday;
Filing of reports;
Assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
Carry out other duties as assigned periodically.Managerial Responsibilities
Supervise clerical/other staff where applicable;
Support a conducive working environment among team members.Organizational Responsibilities
Represent HLB in relationship building with the community;
Provide support to the Branch Manager/Customer Service and Operations Manager to deliver expected levels of customer service and contribute to operational control and compliance.RequirementsEducation/Qualification
Degree/Diploma HolderExperience
Related working experience in financial institution or related field;
Possess customer interaction/cash handling/transaction processing/sales experience.Special Skills
Basic banking knowledge;
High level of integrity and accountability;
Excellent service mindset, communication skills, and cross-selling skills;
Professional appearance and courtesy.Certification/Licensing Requirements
FIMM/UT license;
PCE & TBE license.About Hong Leong BankWe are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion, and merit to achieve our mission of infusing diversity in thinking and skillsets into our organization. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitizing the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations, and grow talent from within our organization.
Realize your full potential at Hong Leong Bank by applying now.#J-18808-Ljbffr