**Job Title:** Call Center Specialist
**Company:** Hartalega Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate
**Years of Experience Required:** 3
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### Job Description
Hartalega Holdings Berhad is seeking a dedicated and motivated Call Center Specialist to join our dynamic team in George Town, Penang. This part-time position is perfect for individuals who thrive in a fast-paced environment and have a passion for delivering exceptional customer service. The successful candidate will be responsible for ensuring that our customers receive timely and professional assistance, thereby upholding the high standards of our brand.
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### Key Responsibilities
- **Customer Interaction:** Serve as the first point of contact for customers, handling incoming calls, responding to inquiries, and resolving issues effectively. Maintain a positive and professional demeanor throughout customer interactions.
- **Issue Resolution:** Identify customers' needs, clarify information, research issues, and provide appropriate solutions in a timely manner. Ensure that all customer interactions are documented accurately in the CRM system.
- **Product Knowledge:** Maintain up-to-date knowledge of Hartalega's product offerings, services, and policies to provide accurate information and solutions to customer inquiries.
- **Team Collaboration:** Work collaboratively with team members to achieve common goals. Foster a supportive environment where team members can share insights and strategies to enhance customer service delivery.
- **Performance Metrics:** Meet or exceed individual and team performance targets, including call response time, resolution rate, and customer satisfaction scores.
- **Feedback and Improvement:** Collect customer feedback and suggest areas for improvement in process or service delivery to management. Participate in team meetings focused on continuous improvement initiatives.
- **Training and Development:** Assist in the onboarding and training of new staff as necessary. Share best practices and contribute to a culture of knowledge sharing among team members.
- **Sales Support:** Occasionally assist with upselling or cross-selling products and services during customer interactions where applicable, contributing to overall sales objectives.
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### Requirements
- **Education:** A high school diploma or equivalent is required; a degree in a related field is an asset.
- **Experience:** A minimum of 3 years of experience in a call center or customer service environment, demonstrating a strong track record of exceeding performance goals and managing customer relationships.
- **Technical Skills:** Proficient in using call center software, CRM systems, and Microsoft Office Suite. Familiarity with telecommunication technologies is a plus.
- **Personality Traits:**
- Hardworking: Demonstrated ability to manage multiple tasks efficiently and meet deadlines.
- Confident: Strong self-assuredness in handling customer inquiries and challenges effectively.
- **Soft Skills:**
- Teamwork: Ability to collaborate effectively with colleagues and contribute to team objectives.
- Leadership: Possess problem-solving abilities, decision-making skills, and the initiative to guide and support less experienced team members.
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### Benefits
- **Relocation Allowance:** Financial support for candidates relocating to Penang for this job opportunity.
- **Profit Sharing:** Competitive profit-sharing scheme for contributing to the success of the business.
- **Paid Sick Leave:** Comprehensive paid sick leave for employee well-being and work-life balance.
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### Working Environment
Join a dynamic workplace at Hartalega that values teamwork, fosters innovation, and champions shared success. We are committed to creating an engaging environment where every team member's contributions are recognized and celebrated.
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### Application Deadline
Interested candidates are encouraged to apply by **October 6, 2024**.
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### Equal Opportunity Statement
Hartalega Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, gender, nationality, disability, age, sexual orientation, or any other status protected by law.
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We look forward to welcoming a new Call Center Specialist who aligns with our values and is ready to contribute to our mission of excellence in customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
