Call Center Specialist - Remote Work

Job Description:

UMW Holdings Berhad is seeking a Call Center Specialist to join our team on a part-time basis, working remotely from Johor Bahru, Johor, MY. This entry-level position requires no prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:
1. Handle inbound and outbound calls in a professional and courteous manner.
2. Provide information and assistance to customers regarding products and services.
3. Resolve customer complaints and issues in a timely and efficient manner.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with team members to ensure customer satisfaction and retention.
6. Conduct research to address customer inquiries and concerns.
7. Meet or exceed performance goals set by the company.

Requirements:
1. Independent and energetic personality traits.
2. Strong research and cooperation skills.
3. Excellent communication and interpersonal abilities.
4. Ability to work effectively in a remote environment.
5. High school diploma or equivalent.
6. Proficiency in Microsoft Office and CRM software.
7. Availability to work flexible hours, including evenings and weekends.

Benefits:
1. Travel opportunities for top performers.
2. Parental leave for new parents.
3. Travel and spending expenses covered by the company.

Working Environment:
At UMW Holdings Berhad, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing exceptional customer service while fostering a culture of collaboration and innovation.

Deadline to Apply:
Interested candidates should submit their applications by September 10, 2024.

Equal Opportunity Statement:
UMW Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.