**Job Title:** Call Center Specialist - Remote Work
**Company:** IJM Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience:** 4
**Job Description:**
IJM Corporation Berhad is seeking a motivated and dedicated Call Center Specialist to join our dynamic team in a remote work capacity. As a part-time specialist, you will play a pivotal role in providing exceptional service to our customers, ensuring their needs are met with resilience and energy. This position is ideal for individuals who thrive in a fast-paced environment and possess the skills to negotiate effectively while working cooperatively with colleagues and clients.
**Key Responsibilities:**
1. **Customer Engagement:**
- Respond to incoming calls, emails, and chat inquiries from customers with a friendly and professional demeanor.
- Provide accurate information regarding products, services, pricing, and promotions.
- Address and resolve customer complaints and issues promptly and efficiently.
2. **Sales Assistance:**
- Identify sales opportunities and upsell products/services compatible with customer needs.
- Negotiate terms and conditions to ensure customer satisfaction and retention while meeting company goals.
3. **Record Keeping:**
- Maintain detailed records of customer interactions, inquiries, and feedback in the CRM system.
- Regularly update customer information to ensure accuracy and compliance with data management policies.
4. **Team Collaboration:**
- Cooperate with team members to achieve collective targets and enhance overall service quality.
- Participate in team meetings, training sessions, and professional development opportunities to improve service delivery.
5. **Quality Assurance:**
- Ensure compliance with company policies and procedures regarding customer service.
- Contribute to ongoing personal and team performance evaluations to identify areas for improvement.
**Requirements:**
- **Experience:**
- Minimum of 4 years of experience in a call center or customer service role, preferably in a remote environment.
- **Technical Skills:**
- Familiarity with CRM software and phone systems.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other communication tools.
- **Soft Skills:**
- Excellent negotiation skills with the ability to influence customer decisions positively.
- Strong cooperation and teamwork skills, demonstrating the ability to work well with others in a virtual setting.
- **Personality Traits:**
- Resilient and able to maintain a positive attitude during challenging situations.
- Energetic and enthusiastic approach to customer service, exhibiting a passion for helping others.
- **Education:**
- A high school diploma or equivalent is required; additional qualification in business or a related field is a plus.
**Benefits:**
- Competitive salary and performance bonuses.
- Parental leave and Paid Time Off (PTO) to promote work-life balance.
- Company equipment provided to facilitate remote work efficiency.
**Working Environment:**
IJM Corporation Berhad is committed to environmental responsibility and sustainable practices. Our organizational culture emphasizes integrity, collaboration, and innovative solutions, ensuring that our teams can thrive in a supportive and eco-friendly environment.
**Application Deadline:**
Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
IJM Corporation Berhad is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or disability status.
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If you meet the above qualifications and are excited about the opportunity to contribute to our team, we encourage you to apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
