Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We've only begun reimaging the future – for our people, our customers, and the world.Let's create tomorrow together.The primary purpose of the Channel Operations Senior is to manage the implementation and day-to-day support for the operations of the channel program. The role participates in design of operations, governance and compliance for regional channel programs, tools and processes for regional sales teams as well as external partners and distributors. The incumbent communicates with sales team to gather and document technical, product, and contract requirements regarding the client's implementation and ongoing maintenance of Zebra's products, software, and services.Responsibilities:Oversees operations of channel program tools and processes for regional sales teams, external partners and distributors, including compliance, governance, on-/ off-boarding, contract administration, training, certification, and partner master dataSupports process for rebates, pass through discounts/SPA and deal registrationManages POS Service Provider relationship in regionEnsures alignment between channel team and other cross functional teams (sales, services, order management, deals desk, finance etc.)Analyzes program effectiveness and recommends and implements process enhancements in line with global/regional framework to drive efficienciesSupports the implementation of POS/Inventory reporting requirements, provides CRM/PRM systems support, and tests new platforms and systemsAssists with marketing messaging and helps customize promotionsResearches and identifies new channels and opportunities, licensing agreements, joint ventures and partnershipsRegional contributor for design, development & implementation of operations for the partner & disty programs in the regionImplements POS/Inventory reporting requirements and provides CRM/PRM systems support, including design and modification recommendationsImplements partner program compliance & governanceOperationalizes the process for partner on- and off-boardingOversees contract administration, and access to training/certification for partners including enablement partner toolsManages the Influencer and deal registrationEnsures accurate and timely creation & maintenance of Partner Master DataSupports process for Rebates, pass through discounts/SPA and deal registrationSubject matter expert for regional sales CHAM, external Distributors & partners for all aspects of tools & processes & adhoc reportingEnsures alignment between channel team (for process & channel programme changes) and other cross functional teams (sales, services, order management, deals desk, finance etc.)Recommends and implements process enhancements in line with global/regional framework to drive efficiencies in channel operations and programme managementActive involvement in any new platform and systems testingManages POS Service Provider relationship in regionImplementation of program process, tools and training materials for revised program. Governance and change management plansDaily field support for existing channel program with all operational aspects during 2015 transitionReporting, management and delivery of ongoing program requirementsPOS/Inventory process management & reportingRegional assistance on problems and issues with process & toolsQualifications:Bachelor's degree required. Advanced degree preferred5-8 years of experience supporting channel, business, or sales operation in regional environmentStrong problem solving, interpersonal, and communication (written and verbal) skillsCRM/PRM knowledgeExcel/PowerPointStrong communications skillsChannel program and support experienceAwareness of regional and cultural differencesTo protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you ****** accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
