**Job Title:** Chat Support Officer
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 1
### **Job Description:**
Digi.Com Berhad is seeking an enthusiastic and diligent Chat Support Officer to join our dynamic team in George Town, Penang. As a part-time position at an entry level, this role is ideal for individuals eager to kick-start their careers within the customer service domain. The successful candidate will provide premium chat support, ensuring a seamless and positive experience for our customers while embodying our company values of equality, fairness, and responsibility.
### **Key Responsibilities:**
- **Customer Interaction:** Engage with customers through live chat to address their inquiries, troubleshoot issues, and provide accurate information regarding our products and services.
- **Issue Resolution:** Identify customer concerns and needs promptly, working efficiently to resolve problems while maintaining a high level of customer satisfaction.
- **Product Knowledge:** Stay informed and up-to-date on Digi.Com products and services to provide customers with accurate and relevant information.
- **Documentation:** Maintain thorough documentation of customer interactions, feedback, and frequently asked questions to improve future customer service initiatives.
- **Collaboration:** Work closely with other team members and departments to improve processes, share best practices, and enhance service delivery.
- **Feedback Loop:** Gather customer feedback and communicate it to the relevant departments for ongoing product and service improvements.
- **Customer Education:** Educate customers on how to use our products effectively, and provide tips to enhance their experience with our services.
- **Performance Metrics:** Meet or exceed key performance indicators (KPIs) regarding response times, customer satisfaction scores, and resolution rates.
### **Requirements:**
#### **Educational Qualifications:**
- Minimum of an Associate's degree or equivalent experience in customer service or a related field.
#### **Experience:**
- At least 1 year of experience in a customer service or chat support role is preferred.
#### **Skills and Competencies:**
- **Independent:** Ability to work autonomously in a remote work environment while managing time effectively.
- **Confident:** Strong verbal communication skills, ensuring coherent and professional interactions with customers.
- **Emotional Intelligence:** Demonstrated ability to empathize and communicate effectively with customers from diverse backgrounds.
- **Planning:** Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment.
#### **Personal Traits:**
- Must display independence and confidence in decision-making while maintaining professionalism.
- Proactive problem solver with a positive attitude and willingness to learn.
### **Benefits:**
- **Free Accommodation:** Enjoy complimentary housing arrangements to support your work-life balance.
- **Remote Work Flexibility:** Work from the comfort of your home with flexible scheduling options.
- **Medical Coverage:** Access to medical benefits to ensure your health and wellness are prioritized.
### **Working Environment:**
At Digi.Com Berhad, we pride ourselves on promoting equality and fairness for all employees. We are committed to creating an inclusive workplace where every individual feels valued, empowered, and able to contribute their best.
### **Application Process:**
If you are ready to embark on an exciting journey with Digi.Com Berhad and meet the qualifications listed above, we would love to hear from you! Please submit your resume and a brief cover letter outlining your suitability for the role by **October 14, 2024**.
### **Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
