**Job Title: Chat Support Officer**
**Company: Astro Malaysia Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Overview:**
Astro Malaysia Holdings Berhad is seeking a vibrant and energetic Chat Support Officer to join our dynamic team in George Town, Penang. This entry-level part-time position is ideal for individuals looking to embark on a career in customer support while collaborating with colleagues from around the globe. As a Chat Support Officer, you will play a critical role in ensuring that our customers receive exceptional service and guidance through online chat platforms.
**Key Responsibilities:**
1. **Customer Engagement**:
- Interact with customers via chat, answering inquiries and providing information about our products and services.
- Maintain a friendly and professional demeanor to foster positive customer interactions and build long-lasting relationships.
2. **Issue Resolution**:
- Identify customer problems and troubleshooting issues promptly and efficiently.
- Escalate complex issues to appropriate departments, ensuring a seamless experience for our customers.
3. **Product Knowledge**:
- Stay informed about the latest products, services, and company promotions to provide accurate information to customers.
- Participate in training sessions and product knowledge workshops to enhance skills and understanding.
4. **Feedback Management**:
- Collect customer feedback and report insights to the management team to contribute to service improvements and innovation.
- Suggest potential improvements to enhance the efficiency of our chat support services.
5. **Collaboration**:
- Work collaboratively with team members across various departments to ensure a consistent customer experience.
- Participate in team meetings and brainstorming sessions, contributing innovative ideas to improve customer support processes.
6. **Documentation and Reporting**:
- Accurately log all customer interactions in our customer relationship management (CRM) software.
- Maintain records of common inquiries and resolutions to assist in creating a knowledge base for future use.
**Requirements:**
- **Education**:
- High school diploma or equivalent required; a relevant degree or certification is a plus.
- **Experience**:
- No prior experience required; however, any customer service experience is advantageous.
- **Personality Traits**:
- Energetic, confident, with a positive attitude towards customer engagement.
- Ability to maintain composure under pressure and adapt to changing situations.
- **Soft Skills**:
- Innovative thinking with the ability to contribute ideas that enhance service delivery.
- Strong planning skills to manage multiple inquiries concurrently while ensuring quality service.
- **Technical Skills**:
- Proficient in using chat platforms and comfortable navigating various software applications.
- Basic knowledge of CRM tools or the willingness to learn.
**Benefits:**
- Travel and spending expenses covered for work-related activities.
- Relocation allowance for eligible candidates moving for the position.
- Comprehensive dental insurance package.
**Working Environment:**
At Astro Malaysia Holdings Berhad, we embrace a collaborative working environment that promotes a global village mentality. You will have the opportunity to connect with colleagues worldwide, share experiences, and engage in diverse cultures, while contributing to a vibrant workplace culture.
**Application Deadline:**
Please submit your application by ******** .
**Equal Opportunity Statement:**
Astro Malaysia Holdings Berhad is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
Join us at Astro Malaysia Holdings Berhad, where your innovation and energetic personality can make a difference in our journey toward customer satisfaction!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
