Chat Support Specialist

Job Description:

Fraser & Neave Holdings Bhd is seeking a dedicated and passionate Chat Support Specialist to join our team in George Town, Penang. As an entry-level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities:- Provide timely and accurate responses to customer inquiries via chat- Assist customers with product information, order status, and issue resolution- Document customer interactions and feedback for quality assurance purposes- Collaborate with other team members to ensure excellent customer service- Stay updated on product knowledge and company policies to provide accurate information- Meet performance metrics related to response times, customer satisfaction, and resolution rates- Handle escalations and difficult customer interactions with professionalism and empathy

Requirements:- Strong written communication skills in English- Ability to multitask and prioritize in a fast-paced environment- Attention to detail and a commitment to providing exceptional customer service- Time management skills to meet response time requirements- Ability to work effectively both independently and as part of a team- Basic computer skills and proficiency in using chat support software

Personality traits: dedicated, passionateSoft skills: attention to detail, time management

Benefits:- Company transportation- Relocation allowance- Employee discounts

Working Environment:At Fraser & Neave Holdings Bhd, we believe in giving back to the community through corporate social responsibility initiatives. As a Chat Support Specialist, you will have the opportunity to contribute to these efforts and make a positive impact beyond your daily responsibilities.

Deadline to apply: ********

Equal Opportunity Statement:Fraser & Neave Holdings Bhd is an equal opportunity employer and values diversity in the workplace. We welcome applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.