**Job Title:** Client Relations Assistant
**Company:** Westports Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Job Description:**
Westports Holdings Berhad is seeking a motivated and resourceful Client Relations Assistant to join our dynamic team. In this role, you will play a crucial part in managing client interactions and ensuring high standards of customer service. This part-time position is perfect for individuals with a strong background in client relations, keen attention to detail, and a passion for fostering positive relationships.
**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for clients, providing timely and effective responses to inquiries.
- Develop and maintain strong relationships with clients, understanding their needs and requirements.
2. **Project Management:**
- Assist in the coordination and execution of projects related to client services, ensuring all deadlines are met.
- Monitor project timelines, deliverables, and client satisfaction, making adjustments as needed to achieve goals.
3. **Presentations:**
- Prepare and deliver engaging presentations to clients, demonstrating the value of our services and addressing any concerns.
- Collaborate with internal teams to develop presentation materials that effectively communicate key information.
4. **Data Management:**
- Maintain accurate client records and databases, ensuring all information is up to date and accessible.
- Analyze client feedback and service effectiveness to identify areas for improvement.
5. **Administrative Support:**
- Assist in the preparation of reports and documentation related to client relations and project outcomes.
- Document client interactions and follow-up actions to ensure continuity of service.
6. **Collaboration:**
- Work closely with sales, marketing, and operational teams to align client needs with business objectives.
- Participate in team meetings and contribute valuable insights on client perspectives.
7. **Health and Wellness Initiatives:**
- Promote and participate in workplace wellness programs organized by the company to foster a healthy work environment.
**Requirements:**
- **Education:** Bachelor's degree in Business Administration, Communication, or a related field.
- **Experience:** A minimum of 4 years of experience in a client relations or customer service role.
- **Personality Traits:**
- Highly motivated with a proactive approach to problem-solving.
- Resourceful in finding solutions and navigating challenges.
- **Soft Skills:**
- Exceptional presentation skills, capable of engaging diverse audiences.
- Strong project management abilities to oversee multiple priorities effectively.
- **Technical Skills:** Familiarity with client relationship management software and proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
**Benefits:**
- Company transportation to ensure you commute with ease.
- Company equipment provided to facilitate your work.
- Disability insurance for your peace of mind.
**Working Environment:**
We prioritize employee well-being through health and wellness initiatives, ensuring a supportive and engaging work environment that fosters personal and professional growth.
**Application Deadline:**
Please submit your application by ********** **.
**Equal Opportunity Statement:**
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Join our team at Westports Holdings Berhad and help us deliver outstanding client service while contributing to a supportive work culture! Apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
