**Job Title:** Client Relations Manager
**Company:** Digi.Com Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 5
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### **Job Description**
Digi.Com Berhad is seeking a passionate and energetic Client Relations Manager to join our dynamic team in George Town, Penang. As a key player in our client relations department, you will be responsible for maintaining and enhancing our relationships with current and prospective clients. Your role will involve ensuring exceptional satisfaction and engagement with our offerings while upholding our values of collaboration and respect.
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### **Key Responsibilities**
1. **Client Relationship Management:**
- Develop and maintain strong, long-lasting relationships with clients.
- Act as the primary point of contact for client inquiries and concerns, ensuring timely and effective resolution.
- Regularly assess clients' needs to offer tailored solutions that enhance satisfaction and loyalty.
2. **Communication and Feedback:**
- Conduct periodic check-ins to gather client feedback and assess satisfaction levels.
- Prepare and present reports on client interactions, feedback, and trends to inform management decisions.
- Maintain an up-to-date database of client interactions and outcomes.
3. **Collaboration and Team Support:**
- Collaborate with cross-functional teams (e.g., sales, marketing, product development) to ensure alignment of client needs and company offerings.
- Participate in brainstorming sessions to develop innovative strategies for client engagement and retention.
4. **Strategy Development:**
- Assist in the development and execution of client engagement strategies that promote the company's services.
- Identify opportunities for upselling and cross-selling to existing clients.
5. **Training and Development:**
- Provide training and guidance to new team members on client relations best practices.
- Continuously improve personal knowledge and skills related to client relationship management and industry trends.
6. **Analytical Skills:**
- Analyze client feedback and behavior to identify trends and areas for improvement.
- Utilize data analytics tools to create actionable insights and recommendations.
7. **Administrative Duties:**
- Prepare documentation related to client interactions, proposals, and presentations.
- Ensure compliance with company policies while handling client data and communications.
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### **Requirements**
- **Experience:** Minimum of 5 years in client relations, account management, or a related field.
- **Education:** Bachelor's degree in Business Administration, Marketing, Communications, or a suitable field.
- **Personality Traits:**
- Energetic: Possess a vibrant and enthusiastic approach to client interactions.
- Passionate: A genuine passion for fostering relationships and enhancing client experiences.
- **Soft Skills:**
- Attention to Detail: Meticulous in managing client information and communications.
- Analytical Ability: Strong analytical skills to interpret data and inform client strategies.
- **Technical Skills:**
- Proficient in CRM software and Microsoft Office Suite.
- Familiarity with data analytics tools is a plus.
- **Communication:**
- Excellent verbal and written communication skills.
- Ability to present information professionally and effectively to clients and internal teams.
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### **Benefits**
- Provision of company equipment to perform job duties effectively.
- Life insurance coverage for peace of mind.
- Free food provided to promote a supportive and enjoyable workplace.
### **Working Environment**
At Digi.Com Berhad, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a culture that supports individual growth and teamwork, making it easy for our team members to thrive.
### **Application Process**
If you are a dedicated professional interested in building meaningful relationships while contributing to a thriving team, we would love to hear from you! Please submit your application by **October 6, 2024**.
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**Equal Opportunity Statement:**
Digi.Com Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
