**Job Title:** Client Relations Manager
**Company:** Sunway Group
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 6+
**Job Overview:**
Sunway Group is seeking a dynamic and experienced Client Relations Manager to join our team in George Town, Penang. This part-time position is ideal for a driven and confident individual with a strong background in client management and relationship building. The successful candidate will be responsible for cultivating and maintaining strong client relationships, delivering exceptional service, and driving strategic growth initiatives. You will play a crucial role in enhancing our client experience and supporting our business objectives.
**Key Responsibilities:**
- **Client Relationship Management:**
- Develop and maintain strong, long-lasting relationships with clients through effective communication and understanding of their needs.
- Act as the main point of contact for clients, addressing inquiries, resolving issues, and providing product/service information promptly.
- **Strategic Planning:**
- Collaborate with management to develop strategic plans aimed at enhancing client satisfaction and loyalty.
- Analyze client feedback and data to identify trends and areas for improvement in service delivery and engagement strategies.
- **Cross-Functional Collaboration:**
- Work closely with sales, marketing, and product teams to ensure alignment in client expectations and goals.
- Facilitate information sharing among departments to enhance client experience and streamline service processes.
- **Client Engagement and Retention:**
- Implement strategies to engage clients and foster long-term relationships, focusing on retention and growth.
- Develop and execute client engagement initiatives, such as workshops, webinars, or events, to enhance the client experience.
- **Reporting and Analysis:**
- Prepare and present regular reports on client satisfaction, feedback, and engagement metrics to senior management.
- Use data to inform strategic decisions and recommend improvements to client service approaches.
- **Market Research and Innovation:**
- Stay informed of industry trends, market developments, and competitive landscape to identify new opportunities for client engagement.
- Innovate and propose enhancements to services and processes based on client needs and expectations.
**Requirements:**
- **Education:**
- Bachelor's degree in Business, Marketing, Communications, or related field. A Master's degree is a plus.
- **Experience:**
- Minimum of 6 years of experience in client relations or account management, preferably in a corporate environment.
- **Personality Traits:**
- Driven: A self-motivated individual with a strong desire to excel and exceed client expectations.
- Confident: A professional and assertive demeanor in dealing with clients and stakeholders.
- **Soft Skills:**
- Excellent strategic planning skills to anticipate client needs and develop proactive solutions.
- Strong innovation skills to think creatively and develop new approaches to client service challenges.
- **Technical Skills:**
- Proficient in CRM software and client management systems.
- Strong analytical skills to assess data and develop actionable insights.
- **Interpersonal Skills:**
- Exceptional communication and interpersonal skills to engage effectively with clients and team members.
- Strong problem-solving skills, with the ability to navigate and resolve conflicts diplomatically.
**Benefits:**
- Travel opportunities to meet and engage clients in various locations.
- Profit-sharing options based on organizational performance.
- Joining bonus upon successful completion of the probationary period.
**Working Environment:**
At Sunway Group, we are committed to promoting equality and fairness for all employees. We value diversity and inclusion and strive to create an environment where everyone has the opportunity to contribute and thrive.
**Deadline to Apply:**
All applications must be submitted by **October 14, 2024**.
**Equal Opportunity Statement:**
Sunway Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds, experiences, and perspectives.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
