**Job Title:** Client Relations Representative - Remote Work
**Company:** Dialog Group Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
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**Job Description:**
Dialog Group Berhad is seeking a dedicated and motivated Client Relations Representative to join our diverse team in a part-time, remote work capacity. This role is ideal for individuals who possess a strong background in client relations, have a knack for communication, and thrive in a virtual work environment. As a Client Relations Representative, you will serve as a vital link between our clients and the organization, ensuring a positive relationship and fostering overall client satisfaction.
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**Key Responsibilities:**
1. **Client Interaction:**
- Serve as the primary point of contact for assigned clients, managing inquiries and providing timely responses via email, phone calls, and video conferencing.
- Develop and maintain strong, long-lasting relationships with clients by understanding their needs and expectations.
2. **Problem Resolution:**
- Address client concerns and issues proactively, employing strong problem-solving skills to resolve matters efficiently and effectively.
- Collaborate with internal teams to investigate and solve client-related challenges, ensuring optimal solutions are implemented.
3. **Client Engagement:**
- Facilitate regular check-ins with clients to gauge satisfaction levels, gather feedback, and identify areas for improvement.
- Identify cross-selling and upselling opportunities, and communicate these to relevant teams.
4. **Documentation and Reporting:**
- Maintain accurate records of client interactions, feedback, and outcomes in our customer relationship management (CRM) system.
- Prepare weekly and monthly reports to track client engagement metrics and highlight areas for staff training or process enhancements.
5. **Training and Support:**
- Assist in onboarding new clients by guiding them through product or service features, providing demonstrations, and answering any initial questions.
- Organize and conduct training sessions for clients on new products or services.
6. **Collaboration:**
- Work closely with sales, marketing, and product development teams to communicate client needs and influence product improvements.
- Participate in team meetings to provide insights from client interactions that may inform business strategy.
7. **Corporate Social Responsibility:**
- Engage in Dialog Group Berhad's corporate social responsibility initiatives, promoting community engagement and volunteer opportunities among clients and team members.
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**Requirements:**
- **Experience:** Minimum of 4 years of experience in client relations, account management, or a similar role, with a track record of fostering positive client experiences.
- **Education:** A degree in business administration, communications, or a related field is preferred, but exemptions exist based on prior experience.
- **Skills:**
- **Technical Skills:** Proficient with CRM software and Microsoft Office Suite. Familiarity with virtual communication tools (e.g., Zoom, Slack) is a plus.
- **Resourcefulness:** Ability to work independently and find solutions efficiently in a remote working environment.
- **Hardworking:** Demonstrated commitment to high-quality performance and achieving client satisfaction.
- **Soft Skills:**
- **Innovation:** A creative problem-solver who can contribute innovative ideas and practices to enhance client relations.
- **Persuasion:** Excellent communication skills with the ability to convince clients, articulate value propositions, and negotiate effectively.
- **Personality Traits:**
- Resourceful: Proactively seek out information and solutions and leverage available tools effectively.
- Hardworking: Demonstrated dedication to task completion and a strong work ethic.
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**Benefits:**
- Visa sponsorship for eligible candidates
- Vision insurance
- Employee discounts on various products and services
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**Working Environment:**
At Dialog Group Berhad, we believe in giving back to the community through corporate social responsibility initiatives. You will have the opportunity to engage in programs that benefit our local communities while working collaboratively with a diverse group of colleagues who share your passion for service.
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**Application Deadline:** All applications must be submitted by **October 14, 2024**.
**Equal Opportunity Statement:** Dialog Group Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
