**Job Title:** Client Relations Representative - Remote Work
**Company:** MYEG Services Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
MYEG Services Berhad is seeking a dedicated and hardworking Client Relations Representative to join our dynamic team on a part-time basis. As a client-centric organization, we are committed to exceeding customer expectations and delivering exceptional service. In this role, you will work remotely while leveraging data to inform decisions and drive strategic initiatives aimed at improving customer satisfaction and fostering long-term relationships.
### Key Responsibilities
- **Client Communication:** Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing product and service information. Ensure prompt and professional communication via phone, email, and chat.
- **Relationship Management:** Build and maintain strong, long-term relationships with clients by understanding their needs, preferences, and feedback, and acting as their advocate within the organization.
- **Data Analysis:** Leverage data analytics to track client satisfaction metrics, identify trends, and uncover insights to inform client engagement strategies and enhance service delivery initiatives.
- **Problem Resolution:** Handle and resolve client complaints and issues efficiently, ensuring a high level of customer satisfaction and a swift resolution process.
- **Collaboration:** Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless client experience across all touchpoints.
- **Reporting:** Assist in preparing regular reports on client satisfaction, feedback, and engagement levels to share insights with management and suggest improvements based on data findings.
- **Continuous Improvement:** Actively participate in training sessions, workshops, and team meetings to enhance your skills and share best practices for client service excellence.
- **Documentation:** Maintain accurate records of client interactions, transactions, and feedback in our customer relationship management (CRM) system.
### Requirements
**Education & Experience:**
- A minimum of 2 years of experience in client relations, customer service, or a similar role.
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
**Personality Traits:**
- Dedicated and hardworking with a passion for providing exceptional client service.
- Self-motivated and capable of managing workload effectively to meet deadlines.
**Soft Skills:**
- Strong teamwork skills to collaborate effectively with coworkers across various departments.
- Excellent attention to detail to ensure accuracy in communications and documentation.
- Outstanding written and verbal communication skills to convey information professionally and clearly.
**Technical Skills:**
- Proficient in using CRM software and familiar with data analysis tools.
- Capable of adapting to new technology and processes with ease.
### Benefits
- **Dental Insurance:** Comprehensive dental coverage to support your health and well-being.
- **Relocation Allowance:** A monetary incentive for team members relocating for work-related purposes.
- **Paid Overtime:** Flexibility to earn additional compensation for extra hours worked beyond regular part-time commitments.
### Working Environment
You will be part of a collaborative and analytical working environment where data-driven decision-making is valued. We believe in the proactive use of insights to drive strategic initiatives that enhance client relations and satisfaction.
### Application Deadline
If you meet the qualifications and are eager to contribute to a forward-thinking team, please submit your application by **October 13, 2024.**
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**Equal Opportunity Statement:**
MYEG Services Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
