Client Relations Specialist - Work From Home

Job Description:

As a Client Relations Specialist at Sime Darby Berhad, you will be responsible for building and maintaining strong relationships with clients to ensure their satisfaction with our products and services. This position will be remote, allowing you to work from home in George Town, Penang, Malaysia, on a full-time basis.

Responsibilities:- Act as the main point of contact for clients, addressing any inquiries or concerns they may have in a timely and professional manner- Develop a deep understanding of each client's needs and preferences to provide personalized solutions- Collaborate with internal teams to ensure client requests are being met and issues are being resolved effectively- Identify opportunities for upselling and cross-selling additional products or services to clients- Keep accurate records of client interactions and maintain a database of client information- Proactively reach out to clients to collect feedback and improve overall customer satisfaction- Stay up-to-date on industry trends and competitor offerings to make informed recommendations to clients- Adhere to company policies and procedures to ensure consistent service delivery

Requirements:- Bachelor's degree in Business Administration, Marketing, or related field- 1 year of experience in a customer service or client relations role- Strong communication and interpersonal skills- Adaptable and able to work independently in a fast-paced environment- Confident in your ability to build rapport with clients and address their needs effectively- Demonstrated creativity and problem-solving skills- Proficient in Microsoft Office suite and CRM software- Ability to multitask and prioritize tasks effectively

Benefits:- Company-provided equipment for remote work- Ongoing training and professional development opportunities- Paid sick leave for when you need to take time off for health reasons

Working Environment:At Sime Darby Berhad, we are dedicated to understanding and exceeding customer expectations. Our team is committed to delivering exceptional service and building long-lasting relationships with our clients.

Deadline to Apply:June 27, 2024

Equal Opportunity Statement:Sime Darby Berhad is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.