Client Service Assistant

Job Description:

Nestlé Malaysia is currently seeking a highly motivated and energetic Client Service Assistant to join our team in George Town, Penang. As a Client Service Assistant, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities:1. Respond to client inquiries and requests in a timely manner via email, phone, and in-person.2. Assist clients with account management, order processing, and product information.3. Collaborate with internal teams to address client issues and ensure customer satisfaction.4. Maintain accurate records of client interactions and transactions.5. Monitor client feedback and escalate any issues to the appropriate department.6. Identify opportunities to upsell or cross-sell additional products or services to clients.7. Assist in the coordination of client events, meetings, and presentations.8. Stay up-to-date on industry trends and competitor offerings.9. Provide administrative support to the client service team as needed.

Requirements:1. Minimum of 4 years of experience in a client service or customer service role.2. Strong time management and decision-making skills.3. Energetic and driven personality with a passion for providing excellent customer service.4. Excellent communication skills, both verbal and written.5. Proficiency in MS Office and CRM software.6. Ability to work collaboratively with colleagues worldwide.7. Bachelor's degree in Business Administration or related field preferred.

Benefits:- Employee discounts on Nestlé products.- Medical coverage and dental insurance.- Opportunities for career growth and development.- Collaborative working environment with a global mindset.

Equal Opportunity Statement:Nestlé Malaysia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 27, 2024

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Client Service Assistant position at Nestlé Malaysia in George Town, Penang. Join us in making a difference in the lives of our clients and customers around the world.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.