**Job Title:** Client Service Manager
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Mid-to-Senior Level
**Years of Experience:** 7
### Job Description:
Kossan Rubber Industries Berhad is seeking an experienced and dedicated Client Service Manager to join our dynamic team in George Town, Penang. The ideal candidate will play a critical role in managing and enhancing the client experience through effective communication, problem-solving, and strategic planning. This part-time position is suited for a professional with at least seven years of experience in client relations or service management, who is adaptable, motivated, and eager to contribute to our company's success.
### Key Responsibilities:
1. **Client Relationship Management:**
- Build and maintain strong relationships with key clients, understanding their needs and expectations to anticipate future requirements.
- Act as the primary point of contact for client inquiries, resolving issues and concerns promptly and effectively to ensure client satisfaction.
2. **Service Strategy Development:**
- Develop and implement client service strategies to improve service delivery and enhance client experiences.
- Leverage data analytics to inform decision-making processes, ensuring strategic initiatives align with client needs and company values.
3. **Team Leadership and Development:**
- Lead and mentor the client service team, fostering a positive working environment that encourages professional growth and collaboration.
- Set performance goals and objectives for team members, providing regular feedback and support to help them achieve their targets.
4. **Client Retention and Growth:**
- Monitor client satisfaction and retention rates, identifying areas for improvement and implementing necessary changes to enhance service offerings.
- Collaborate with the sales and marketing teams to identify growth opportunities, negotiating service agreements that meet both client and company objectives.
5. **Reporting and Analysis:**
- Prepare and present regular reports on client service performance, highlighting successes, challenges, and areas for improvement.
- Utilize data-driven insights to drive strategic initiatives aimed at enhancing client experiences and improving operational efficiency.
6. **Cross-Departmental Collaboration:**
- Work closely with various departments, including operations, sales, and product development, to ensure a cohesive approach to client service.
- Facilitate communication between departments to resolve client issues and streamline service processes.
### Requirements:
- **Education:** Bachelor's degree in Business Administration, Marketing, or a related field. A Master's degree is preferred.
- **Experience:** Minimum of 7 years of experience in client service management or a related field, demonstrating progressive responsibility.
- **Personality Traits:**
- Adaptable: Ability to adjust to changing circumstances and client demands with ease.
- Motivated: Self-starter with a proactive approach to problem-solving and client relationship management.
- **Soft Skills:**
- Leadership: Proven ability to lead teams effectively and inspire others to excel.
- Negotiation: Strong negotiation skills to navigate client agreements and resolve conflicts amicably.
- **Technical Skills:** Proficient in Microsoft Office Suite and experience with CRM software; familiarity with data analysis tools is an advantage.
### Benefits:
- Competitive salary and relocation allowance for eligible candidates.
- Paid Time Off (PTO) to support work-life balance.
- Retirement plan to ensure financial security.
### Working Environment:
At Kossan Rubber Industries, we emphasize a data-driven approach to inform decisions and drive strategic initiatives, promoting a culture of continuous improvement and innovation in client services.
### Application Deadline:
Interested applicants are encouraged to apply by **October 10, 2024**.
### Equal Opportunity Statement:
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified candidates regardless of race, gender, age, sexual orientation, disability, or any other status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
