**Job Title: Client Service Specialist - Remote Work**
**Company: QSR Brands**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 3**
**Application Deadline: ******** **
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### **Job Description:**
QSR Brands is seeking a motivated and detail-oriented **Client Service Specialist** to join our dynamic team. This part-time position is perfect for individuals who possess a passion for customer service, a confident demeanor, and an eagerness to thrive in a remote working environment. As a Client Service Specialist, you will play a pivotal role in ensuring our clients receive the exceptional support and assistance they deserve, contributing to the overall success of QSR Brands.
### **Key Responsibilities:**
- **Client Interaction:** Serve as the primary point of contact for clients, responding promptly to inquiries via phone, email, and chat. Provide accurate information regarding products and services while ensuring a positive client experience.
- **Problem Resolution:** Identify client issues, interpret their needs, and offer effective solutions. Use your problem-solving skills to manage and resolve customer complaints efficiently.
- **Account Management:** Maintain and update client records within our Customer Relationship Management (CRM) system, ensuring all interactions and transactions are recorded accurately for future reference and follow-up.
- **Collaboration:** Work closely with various internal teams, including sales, marketing, and product development, to communicate client feedback and escalate issues as necessary for resolution.
- **Client Education:** Train and guide clients on product usage, new features, and best practices to maximize their experience with our services.
- **Performance Tracking:** Monitor client satisfaction metrics and contribute to reports on service quality and client feedback. Be proactive in suggesting improvement initiatives to enhance client experience.
- **Adaptability to Change:** Embrace changes in processes, systems, and service delivery methods while remaining focused on client needs. Help to champion a culture that responds resiliently to client feedback and emerging market trends.
### **Requirements:**
- **Education:** Bachelor's degree or equivalent experience in a related field preferred, but not mandatory.
- **Experience:** A minimum of 3 years of customer service experience, ideally within a client-facing role in a fast-paced environment.
- **Technical Skills:** Proficient in using various communication tools and platforms. Familiarity with CRM systems is an advantage.
- **Personality Traits:**
- **Passionate:** Demonstrate a genuine interest in helping clients and a commitment to delivering excellent service.
- **Confident:** Exhibit poise in client interactions, able to communicate clearly and assertively.
- **Soft Skills:**
- **Adaptability:** Show willingness to adapt to evolving situations, client needs, and organizational changes.
- **Emotional Intelligence:** Possess the ability to empathize with clients and colleagues, facilitating effective communication and relationship-building.
### **Benefits:**
- **Joining Bonus:** A sign-on incentive to welcome you to our team.
- **Life Insurance:** Comprehensive coverage to ensure peace of mind for you and your family.
- **Paid Time Off (PTO):** Generous PTO policy to help you maintain a healthy work-life balance.
### **Working Environment:**
At QSR Brands, we pride ourselves on fostering a working culture that embraces change and responds resiliently. We believe that a flexible and inclusive remote working environment is vital to achieving personal and professional growth.
### **Equal Opportunity Statement:**
QSR Brands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences, and we are dedicated to ensuring equal employment opportunities for everyone.
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If you are a passionate individual with outstanding client service skills who thrives in a changing environment, we invite you to apply for the **Client Service Specialist** role and be part of our journey at QSR Brands. We look forward to receiving your application by the deadline.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
