**Job Title:** Client Support Representative
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Kossan Rubber Industries Berhad, a leading player in the rubber manufacturing industry, is seeking an enthusiastic and dedicated **Client Support Representative** to join our dynamic team in George Town, Penang. This part-time position is ideal for an independent and motivated individual who is eager to contribute to our commitment to customer satisfaction and excellence.
**Key Responsibilities:**
1. **Customer Interaction:**
- Serve as the first point of contact for customers via phone, email, and live chat, addressing inquiries, issues, and complaints promptly and professionally.
- Develop a thorough understanding of Kossan products and services to provide accurate information to clients.
2. **Problem Resolution:**
- Troubleshoot and resolve customer concerns in a timely manner, applying critical thinking to ensure satisfactory solutions.
- Collaborate with internal teams to escalate complex issues and ensure they are resolved efficiently.
3. **Documentation and Reporting:**
- Maintain detailed records of customer interactions and transactions, documenting all inquiries and resolutions.
- Generate regular reports on customer feedback and service performance metrics to help identify areas for improvement.
4. **Customer Relationship Management:**
- Build and nurture relationships with clients to encourage repeat business and establish a loyal customer base.
- Conduct follow-up calls and emails to gauge customer satisfaction and gather feedback on products and services.
5. **Training and Development:**
- Assist in training new team members by sharing insights and best practices in client support.
- Participate in ongoing training sessions to stay updated with product advancements and customer service techniques.
6. **Presentation and Communication:**
- Prepare and deliver clear and compelling presentations on product features and benefits when engaging with clients.
- Communicate effectively with diverse stakeholders, ensuring clarity and understanding.
**Requirements:**
- Minimum of 3 years of experience in a customer support or client-facing role, preferably in a manufacturing or industrial environment.
- Strong critical thinking skills with the ability to analyze situations and develop effective solutions independently.
- Excellent verbal and written communication skills, with a keen ability to present information clearly and concisely.
- Proven ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Strong interpersonal skills and a passion for providing exceptional customer service.
- Proficient in Microsoft Office Suite and CRM software; familiarity with customer support tools is a plus.
- Ability to adapt to changing priorities and handle multiple tasks simultaneously.
**Personality Traits:**
- Independent; able to work autonomously and be accountable for your responsibilities.
- Highly motivated with a proactive approach to problem-solving and customer care.
- Creative thinker, eager to contribute innovative ideas to enhance the client support process.
**Benefits:**
- Vision insurance
- Coverage for travel & associated expenses
- Visa sponsorship for eligible candidates
**Working Environment:**
At Kossan Rubber Industries, we pride ourselves on providing an inclusive and dynamic work environment. We encourage our team members to unleash their creativity, explore new ideas, and innovate by nurturing a culture that celebrates collaboration and ingenuity.
**Deadline to Apply:** October 15, 2024
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**Equal Opportunity Statement:**
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
