**Job Title:** Client Support Specialist - Remote Work
**Company:** Celcom Axiata Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Description:
We're seeking a motivated and resilient **Client Support Specialist** to join our dynamic team at Celcom Axiata Berhad. As a remote part-time position, this role is ideal for individuals looking to kickstart their careers in the telecommunications industry. You will be instrumental in ensuring our clients receive the highest level of support and service, helping them navigate our products and services effectively.
### Responsibilities:
- **Client Interaction:** Serve as the first point of contact for clients, addressing their inquiries via phone, email, or chat in a timely and professional manner.
- **Problem Resolution:** Actively listen to customer concerns and provide suitable solutions, demonstrating adaptability and problem-solving skills.
- **Product Knowledge:** Develop a thorough understanding of Celcom's products and services to provide informed support and guidance to clients.
- **Documentation:** Maintain accurate and up-to-date records of client interactions, inquiries, and feedback for future reference and reporting.
- **Collaboration:** Work closely with other team members and departments to escalate customer issues as necessary and ensure a seamless client experience.
- **Continuous Improvement:** Gather feedback from clients and suggest improvements to enhance service quality and client satisfaction.
- **Project Management:** Assist in managing small-scale client projects to ensure timely execution and alignment with client needs and expectations.
### Requirements:
#### **Qualifications:**
- High school diploma or equivalent; a degree in a related field is a plus but not mandatory.
- Strong verbal and written communication skills in English; knowledge of additional languages is an advantage.
#### **Personality Traits:**
- **Resilient:** Able to remain positive and productive under pressure, effectively handling customer concerns and objections.
- **Adaptable:** Comfortable adjusting to new information, changes in procedures, and evolving client needs.
#### **Soft Skills:**
- **Adaptability:** Willingness to learn and embrace change in a fast-paced working environment.
- **Project Management:** Basic understanding of project management principles; ability to prioritize tasks and manage time effectively.
### Benefits:
- **Relocation Allowance:** Assistance for candidates needing to relocate to George Town, Penang, MY.
- **Travel & Spending Expenses:** Compensation for work-related travel and associated costs.
- **Company Transportation:** Access to company transportation for work-related activities.
### Working Environment:
Join a pioneering company that sets industry benchmarks and influences change in the telecommunications sector. You will be part of an innovative team that values your contributions and fosters professional growth.
### Application Deadline:
Please submit your applications by **October 6, 2024**.
### Equal Opportunity Statement:
Celcom Axiata Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.
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If you are eager to build a rewarding career in client support and possess the adaptability and resilience we seek, we invite you to apply and become a vital part of our team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
