**Job Title:** Contact Center Representative
**Company:** Kossan Rubber Industries Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1 Year
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### Job Description:
Kossan Rubber Industries Berhad seeks a dedicated and energetic Contact Center Representative to join our team in George Town, Penang. The ideal candidate will be responsible for providing exceptional customer service and support to our clients while leveraging data to inform decisions and drive strategic initiatives. This entry-level position is perfect for someone looking to gain valuable experience in a dynamic and growing industry.
### Responsibilities:
- **Customer Support:**
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Address and resolve customer complaints, providing detailed information about products and services.
- Maintain high levels of customer satisfaction through effective communication and problem-solving strategies.
- **Data Management:**
- Accurately record customer interactions and feedback into the database for future reference.
- Analyze customer data to identify patterns, trends, and opportunities for improving service and operations.
- **Collaboration:**
- Work closely with other departments, including Sales and Technical Support, to ensure customer issues are resolved effectively and swiftly.
- Engage in regular team meetings to share insights and discuss strategies to enhance customer experience.
- **Documentation:**
- Maintain detailed notes and reports regarding customer inquiries and complaints for auditing purposes.
- Assist in the development of FAQs and training materials for team members and customers.
- **Continuous Improvement:**
- Provide input on customer service strategies based on interactions and data analysis.
- Stay updated on product offerings and company policies to better assist customers.
- **Participation in Training:**
- Engage in ongoing training sessions to improve product knowledge, service approach, and interpersonal skills.
- Mentor new team members by sharing insights and best practices.
### Requirements:
- **Education and Experience:**
- High School Diploma or equivalent; further education in business or related fields is a plus.
- Minimum of 1 year of experience in customer service or a contact center role.
- **Skills and Competencies:**
- **Soft Skills:**
- Strong people management skills and the ability to interact effectively with a diverse clientele.
- Excellent attention to detail, ensuring accuracy in data entry and customer interactions.
- **Personality Traits:**
- Dedicated: Committed to delivering quality service and driving positive customer experiences.
- Energetic: A positive attitude and a proactive approach to challenges and opportunities.
- **Technical Skills:**
- Familiarity with customer relationship management (CRM) systems and call center technology is an advantage.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
### Benefits:
- Competitive medical coverage.
- Company transportation to and from the office.
- Opportunities for travel and professional development.
### Working Environment:
At Kossan Rubber Industries Berhad, we leverage data to inform decisions and drive strategic initiatives. Our work culture is collaborative and supportive, enabling representatives to develop their skills while contributing to the company's growth.
### Application Deadline:
Please submit your application by October 14, 2024.
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**Equal Opportunity Statement:**
Kossan Rubber Industries Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
