About the role
Sarawak Information Systems Sdn. Bhd. is seeking a committed and customer-focused Contact Centre Support Personnel to join our team in Miri, Sarawak. As a full-time contract role, you will play a vital part in delivering exceptional customer service and support to our valued clients.
What you'll be doing Responding to inbound customer inquiries and requests via phone, email, and chat channelsProviding first-line technical support and troubleshooting for our products and servicesAccurately documenting customer interactions and resolving issues in a timely mannerIdentifying opportunities to enhance the customer experience and suggesting process improvementsCollaborating with cross-functional teams to ensure seamless service deliveryParticipating in training and development programs to continuously enhance your skillsWhat we're looking for Previous experience in a customer service or call centre role, ideally in the technology or IT industryStrong verbal and written communication skills, with the ability to explain technical information in a clear and concise mannerExcellent problem-solving and critical-thinking skills to diagnose and resolve customer issuesProficient in using computer systems and customer relationship management (CRM) softwareCommitment to providing exceptional customer service and a genuine desire to help othersFlexible and adaptable, with the ability to work in a fast-paced, dynamic environmentWhat we offer
At Sarawak Information Systems Sdn. Bhd., we are committed to fostering a positive and supportive work environment. Our team-oriented culture and emphasis on work-life balance make us an employer of choice in the region.
About us
Sarawak Information Systems Sdn. Bhd. is a leading provider of innovative technology solutions and services in Sarawak, Malaysia. With a strong focus on customer satisfaction and excellence, we have established a reputation for delivering cutting-edge solutions that drive business success. Our dynamic and collaborative team is at the forefront of the industry, continuously striving to push the boundaries of what's possible.
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