Credit Recovery Officer

We are seeking a Collections Specialist to manage overdue accounts by contacting customers, negotiating repayment plans, and ensuring timely follow-ups to meet monthly targets. The role requires at least 1 year of relevant experience, strong communication and negotiation skills, and proficiency in MS Office.
Who Are We?
CompAsia is a digital and technology company specializing in end-to-end solutions for certified preowned devices, with a focus on the mobile phone life-cycle value chain, covering Trading, Financing, and Insurance.
What Role Will You Play in Shaping CompAsia's Future?
Perform outbound calls to notify customers of accounts with outstanding and overdue payments.
Negotiate with customers to make repayment arrangements.
Explain and clarify payment issues with customers.
Ensure accounts are followed up completely and in a timely manner.
Keep records of collections and the status of accounts.
Achieve monthly collection targets set by the company.
Develop and maintain documentation for all collection strategies, including procedures, policies, and guidelines.
What Qualifications and Experience Will You Bring to Excel in This Role?
Minimum 1 year of relevant working experience in the collection/customer service department.
Computer literate with good interpersonal skills.
Self-motivated and able to communicate well with people at all levels.
Possess strong interpersonal, problem-solving, and analytical skills.
Result-oriented with good communication and negotiation skills.
Advanced MS Office skills (including MS Excel and PowerPoint).
Flexible and able to handle timelines and deadlines.
Strong attention to detail; accuracy in work.#J-18808-Ljbffr