**Job Title:** Customer Care Officer
**Company:** Astro Malaysia Holdings Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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### **Job Description:**
Astro Malaysia Holdings Berhad is seeking a dedicated and customer-focused individual to join our team as a Customer Care Officer. This position offers an exciting opportunity to engage with our diverse customer base, providing exceptional service and support while embodying our commitment to environmental responsibility and sustainable practices.
### **Key Responsibilities:**
1. **Customer Interaction:**
- Respond to customer inquiries via various channels including phone, email, and live chat promptly and professionally.
- Address and resolve customer complaints effectively, ensuring a positive customer experience.
2. **Product Knowledge:**
- Maintain up-to-date knowledge of Astro's products, services, and promotions to guide customers accurately.
- Educate customers on how to use products and services effectively, promoting additional features that may enhance their experience.
3. **Documentation and Reporting:**
- Accurately document customer interactions and feedback in the internal Customer Relationship Management (CRM) system.
- Compile periodic reports on customer concerns and trends to assist in strategic planning and initiatives.
4. **Collaboration and Support:**
- Collaborate with other team members to ensure a seamless customer experience.
- Assist in training new staff members as needed.
5. **Quality Assurance:**
- Participate in quality assurance initiatives to monitor and improve customer service processes.
- Contribute to the development of best practices and continual improvement strategies.
6. **Adherence to Policies:**
- Follow company policies and procedures strictly, ensuring compliance with all regulatory requirements.
- Uphold the company's commitment to environmental responsibility in all customer interactions and practices.
### **Requirements:**
- **Education:** High school diploma or equivalent required; diploma or degree in a related field is a plus.
- **Experience:** No prior experience is required; however, any customer service experience, internships, or volunteer work will be an advantage.
- **Personality Traits:**
- Motivated: A self-starter with the enthusiasm to contribute effectively to the team.
- Driven: A strong desire to achieve success and support customer satisfaction.
- **Soft Skills:**
- Strategic Planning: Ability to understand customer needs and recommend suitable solutions.
- Critical Thinking: Capability to analyze situations and resolve issues effectively and creatively.
- **Technical Skills:**
- Basic proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM systems is an advantage but not necessary.
### **Benefits:**
- Paid overtime to recognize your commitment and hard work.
- Dental insurance to support your health and well-being.
- Paid sick leave to ensure you can take care of yourself when needed.
### **Working Environment:**
At Astro Malaysia Holdings Berhad, we pride ourselves on our commitment to environmental responsibility and sustainable practices. We foster a workplace that promotes eco-friendly initiatives and encourages employees to contribute to sustainability efforts.
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**How to Apply:**
Interested candidates are encouraged to apply by sending their resumes and cover letters to [insert application email/website]. Applications will be accepted until **October 13, 2024**.
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**Equal Opportunity Statement:**
Astro Malaysia Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
