Customer Care Officer (Inbound)-Mandarin Speakers

Job Description:
-Working day: 5 days per week (rotational)
-Working time: 7am to 11pm (9 hours per day)
-Graduate / SPM with minimum of 2 years experience.
-Fresher or with 1-2 years of experience
-Excellent communication skills in Mandarin and English
-Basic computer skills
-Interview date: Jan 2020
-Joining date: January 2020
-Project: Social Media industry (Project name will be disclose during interview)
Job Scope:
• Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
• Sign up customers for I-Banking
• Route calls through IVR where applicable
• Maintain contact records to reflect current information
• Requests and complaints Turn around
• Promote cross sell of all banking products
• Maintain accuracy of information given to customers
• Have high awareness levels on KYC and Anti-money laundering Policy
• Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
• Ensure all sales pitches are made without any mis-selling
• Use S2S palette to identify eligibility and register dispositions for analysis
Knowledge/Skills/Experience
• Strong service orientation
• Willingness to learn additional products
Extra Information:
Fresher until experienced -RM3000-RM3800
Incentive : Will be eligible for quarterly incentive range between 0 to 5000 MYR based on the performance.
Shift allowance would be range from 300 to 400 MYR / Month.
Week off : 2 days week off -Rotational
Employee Benefit:
?EPF,Socso
?Medical Allowance, Miscellaneous Allowance, Dental Allowance
?Good working environment (office)