Customer Mgmt- System Analyst L3 Support

Job Description: Customer Mgmt- System Analyst L3 Support (WO2- SN398) Mandatory: Oracle, SA experience, L3 Support exp, CRM Platform "Domain: Customer Mgmt Sub-Domain: L3 Support RFP Role: System Analyst Type of Work: L3 support Senior or Junior: Senior Years of Experience: L3 (6-9 years) Platform / Product: CRM Platform (Preferrably - MS Dynamics | Optional : Siebel or Salesforce) Other Critical Requirements: Must Have: -CRM experience (Customer Service Request, Leads, Customer 360) -Business Requirements gathering, -Review FSD (FSD is written by vendor) -Review TDD (TDD is written by vendor) -Ablility to interact with multiple teams -Ability to align specs from multiple systems and interfaces (e.g.
middle ware, core system and CRM) -JIRA Triage - prioritize and assign to right team Good to Have: -MSD experience Job Duration (months): 0-24" 1 - Oracle Database (P3 - Advanced) 1 - English (B1 - Proficient) Comments for Suppliers: Rate Details Rate Card Class: Malaysia Rate Card Markup: 0.00% Bill Rate: RM20,000.00 $4,540.86 Monthly NOOT