KEY RESPONSIBILITIES Work on assignments in form of objectives with goals and objectives by which to meet those goals Provides direction to employees according to established policies and management guidance Recommends changes to account operation's policies Establish self as a partner to the Sales Leadership Team through effective stakeholder collaboration and driving Customer first mindset Partner with global operations counterparts, to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales, post sales) process in line with our treatment and coverage Demonstrate a proactive, visionary, open growth mindset.
Provide in-depth analysis of work scope, select appropriate methods and techniques to obtain solution and results.
Partner with both Revenue Operations teams on Customer Experience, Sales productivity, Workload management, Company financial targets and formalize employee development and continuous improvement opportunities Apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
Account Health / Escalations: Regular cadence with team members ensuring account health, reducing customer effort SUPERVISION Works on issues where analysis of situation or data requires review of relevant factors Exercises judgment within defined procedures and policies to determine appropriate action SKILLS and QUALIFICATION Bachelor's degree in a technical, business or communications field preferred.
Work experience in the Account Operations Team or Service Center team's in IC or Manager role Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
Ability to drive and maintain team focus during periods of organizational change and evolution.
Ability to build a team to deliver high value back to the organization Excellent interpersonal and situational leadership skills to coach and develop team.
Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
Organizational agility – the ability to maneuver inside of NI to accomplish multifaceted objectives across BU, Global Operations, Sales and Planning.
SFDC Opportunity Management Process Core Competencies/Behaviors Business Acumen: Seeks to understand how the business works.
Is knowledgeable in business operations, practices, policies and procedures.
Shows understanding of NI's customers and products, the meaning and drivers of key business indicators, and the Company's business strategy.
Seeks and uses competition, industry knowledge, and peers to round out understanding of our goals and external factors influencing our operations.
Results Oriented: Is accountable for results and instills focus and discipline to achieve excellence.
Translates business strategies into goals and actions.
Uses metrics to track progress on an ongoing basis.
Accepts personal accountability for meeting commitments and encourages others to exceed results.
Makes timely decisions, moving quickly to eliminate roadblocks.
Collaboration/Teamwork: Transcends silos to achieve greater enterprise results.
Drives collaboration among individuals, teams, and business functions.
Shares information, practices and ideas and is a team player.
Promotes fair treatment, valuing various perspectives and experience of team members.
Creates a culture that makes it safe to step up and do the right thing.
Innovation: Challenges the status quo to grow the business and encourage others to come up with new and different ways of doing things that create advantages in customer experience, efficiency, accuracy, cost.
Forward thinking in approach to processes and technology necessary to scale.
Takes reasonable risks to adapt to and help drive change effectively, demonstrating resiliency despite our dynamic environment.
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