Customer Service Assistant

Job Description:

British American Tobacco Malaysia is seeking a part-time Customer Service Assistant to join our team in Johor Bahru, Johor. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service roles. We are looking for someone who is resourceful, reliable, and possesses strong emotional intelligence and creativity.

Responsibilities:
- Provide exceptional customer service to all clients and customers
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other team members to ensure a seamless customer experience
- Assist with administrative tasks as needed

Requirements:
- At least 3 years of experience in customer service roles
- Strong communication and interpersonal skills
- Ability to work well under pressure and in a fast-paced environment
- Excellent problem-solving skills
- Resourceful and reliable
- Emotional intelligence and creativity
- Proficiency in Microsoft Office Suite

Benefits:
- Life insurance
- Parental leave
- Travel opportunities

Working Environment:
At British American Tobacco Malaysia, we embrace a culture that challenges norms and encourages bold thinking. We believe in fostering a diverse and inclusive workplace where all employees feel valued and supported.

Deadline to apply: ********

Equal Opportunity Statement:
British American Tobacco Malaysia is an equal opportunity employer and we welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.