**Job Title:** Customer Service Associate
**Company:** IJM Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### **Job Description**
**Overview:**
As a Customer Service Associate at IJM Corporation Berhad, you will play a crucial role in managing customer interactions and ensuring an excellent customer experience. We are looking for a dedicated and energetic individual who can effectively communicate and engage with our customers while embodying our core values. This part-time position requires a commitment to providing exceptional service and the ability to handle various customer concerns, inquiries, and requests.
### **Key Responsibilities:**
1. **Customer Interaction:**
- Respond promptly to customer inquiries via phone, email, and chat.
- Handle customer complaints and resolve issues in a professional and timely manner.
- Provide accurate information about company products, services, and policies.
2. **Customer Support:**
- Guide customers through the purchasing process, addressing any pointed questions or concerns.
- Assist in the onboarding process for new customers, ensuring a smooth transition and fostering strong relationships.
- Follow up with customers to ensure satisfaction and gather feedback on service quality.
3. **Sales Support:**
- Identify customer needs and recommend appropriate products or services.
- Assist in upselling and cross-selling efforts to enhance customer experience and drive revenue.
- Participate in promotional campaigns and inform customers about special offers.
4. **Documentation and Reporting:**
- Maintain accurate records of customer interactions and transactions.
- Prepare reports on customer feedback and common issues to improve service strategies.
- Document and track issues or resolutions in relevant systems.
5. **Team Collaboration:**
- Collaborate with team members and other departments to address customer feedback and improve service delivery.
- Participate in training and development activities to enhance team effectiveness.
- Maintain a positive and energetic team environment that promotes shared success.
### **Requirements:**
**Education and Experience:**
- Minimum of 2 years of experience in a customer service or related role.
- High school diploma or equivalent; higher education is a plus.
**Personality Traits:**
- **Dedicated:** A strong commitment to customer satisfaction and service excellence.
- **Energetic:** Ability to maintain a positive and enthusiastic attitude while engaging with customers.
**Soft Skills:**
- **Negotiation:** Skilled in negotiating solutions and resolving conflicts to satisfy both the customer and the company.
- **Presentation:** Ability to convey information clearly and professionally, both in written and verbal communication.
**Technical Skills:**
- Proficient with customer service software and Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with CRM systems and data entry.
**Additional Requirements:**
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Strong multitasking skills and the ability to manage competing priorities.
- A genuine passion for helping customers and providing superior service.
### **Benefits:**
- **Parental Leave:** Comprehensive support for new parents to ensure a healthy work-life balance.
- **Visa Sponsorship:** Support for qualified candidates requiring work authorization.
- **Life Insurance:** Financial security for you and your family.
### **Working Environment:**
At IJM Corporation Berhad, we foster an engaging working environment that provides opportunities for unlimited personal and professional growth. We value the contributions of every team member and support continuous improvement and development.
### **Application Deadline:**
Please submit your application by **October 14, 2024**.
### **Equal Opportunity Statement:**
IJM Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
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Join our team today and become part of a company that values innovation, integrity, and inclusiveness! We look forward to your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
