**Job Title:** Customer Service Associate
**Company:** Top Glove Corporation Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
### Job Description:
Top Glove Corporation Berhad is seeking an enthusiastic and passionate **Customer Service Associate** to join our dynamic team in George Town, Penang. In this entry-level role, you will be the frontline representative of our company, engaging with customers and ensuring their satisfaction with our products and services. This position offers a unique opportunity to grow and develop your skills within the customer service field while enjoying a vibrant and joyful work environment.
### Key Responsibilities:
1. **Customer Interaction:**
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, orders, and services.
- Assist customers with troubleshooting and resolving issues in a timely manner.
2. **Order Management:**
- Process customer orders and maintain accurate records in the system.
- Coordinate with various departments to ensure smooth order fulfillment and delivery.
3. **Service Quality:**
- Deliver exceptional customer service and strive to exceed customer expectations.
- Gather customer feedback to improve service quality and product offerings.
4. **Data Entry and Administration:**
- Maintain and update customer database with accurate information.
- Assist with administrative tasks as needed to support team operations.
5. **Creative Problem Solving:**
- Identify areas for improvement in customer service processes and propose innovative solutions.
- Collaborate with team members to develop engaging service strategies that foster a sense of community.
6. **Training and Development:**
- Participate in training sessions to improve product knowledge and customer service techniques.
- Stay updated on company policies and product offerings to better assist customers.
### Requirements:
- **Education:** A high school diploma or equivalent; pursuing a degree in Business Administration or a related field is a plus but not required.
- **Experience:** No prior experience required; we welcome applicants eager to start their career in customer service.
- **Personality Traits:**
- Passionate about customer service and dedicated to helping others.
- Reliable, demonstrating a strong work ethic and accountability for job responsibilities.
- **Soft Skills:**
- Attention to detail to ensure accuracy in handling customer requests.
- Creativity in approaching problems and finding solutions that enhance customer satisfaction.
### Benefits:
- Flexible remote work options to accommodate various schedules.
- Free accommodation provided for eligible candidates.
- Vision insurance to promote employee well-being.
### Working Environment:
Join us in creating a work environment that injects joy and vibrancy into our daily interactions! Our team values creativity, enthusiasm, and positivity, making it a great place for personal and professional growth.
### Application Deadline:
Please submit your application by **October 10, 2024.**
### Equal Opportunity Statement:
Top Glove Corporation Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by applicable law.
If you're ready to kickstart your career in customer service with a company that values your contribution, we invite you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
