Customer Service Executive Hotel Reservation

__- Answer phone calls and attend to guests' requests to book rooms or events at the hotel.- Check on the internal booking system and make the booking for the guest.- Obtain payment information and run credit/debit card payments when required.- Assist guests with booking transport such as taxis and giving directions where required.- Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.- Take and manage online booking through the online booking system.- Provide outstanding customer service to all guests at all times.- Follow up with guests who may have had an issue with online or telephone bookings.- Manage the booking schedule effectively.- Arrange or rearrange dates with clients when there is no space for their selected dates.- Ensure management and receptionist staff are kept up-to-date with bookings.- **Job Requirement**:_- _**SPM**_ with 2yrs experience ,_**Diploma, Degree**_- Good English communication and written skills.- Must be able to work on rotational shifts- Good interpersonal skills and strong team player.- Fast learner and able to handle multi-tasking.- Preferably 1 to 2 years of working experience for SPM applicants- **Fresh graduates are welcome.**Working Location : Penang**Job Types**: Full-time, Permanent, Fresh graduate**Salary**: RM2,800.00 - RM3,600.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Afternoon shift- Day shift- Evening shift- Rotational shiftSupplemental pay types:- Attendance bonus- Overtime pay- Performance bonus**Education**:- STM/STPM (required)**Experience**:- Customer service: 1 year (required)- Hotel: 1 year (required)**Language**:- Mandarin (required)Ability to Relocate:- George Town: Relocate before starting work (required)