Responsibilities:Responsible for day-to-day customer service support, including sales order entry and invoicing management.Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order management.Actively tracks and review with customers on back order status and initiate shipment or action plans with relevant departments to reduce back order volume.Prepare all needed shipping documents and ensure timely submission to customers / financial institutions for smooth clearance and accounts receivables.Co-ordinates with customers and relevant parties on short shipment situations and resolve with action plans.Close co-ordination with supply planner and logistics group to achieve maximum order fill rates and cost effective logistics arrangement.Participate in cross functional improvement projects as and when required.
Support regional customer service function as and when needed.Publish monthly customer key performance index reports as assigned.Requirements:Minimum Diploma or Degree in Business related qualificationAt least 2-3 years experience in customer service function / supply chainStrong interpersonal and communication skillsSelf-motivated, able to work independently and a good team player with strong sense of responsibilitiesAble to work under pressureFamiliar with MS Office such as Excel, Words and SAPExcellent command of both written and spoken EnglishJoining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.
Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.
Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.
Come build with us and take your career to new heights.Who We Are We're the World's largest tool company.
We're industry visionaries.
We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.
We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet.
We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.Global Benefits & PerksYou'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You'll Also GetCareer Opportunity: Career paths aren't linear here.
Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.Learning & Development: Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).Diverse & Inclusive Culture:We pride ourselves on being an awesome place to work.
We respect and embrace differences because that's how the best work gets done.
You'll find we like to have fun here, too.Purpose-Driven Company:You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
