Salary Range: RM2200 - RM2800 Per Monthly
Requirements :
-Excellent communication skills in both English, Bahasa Malaysia & Mandarin.
-Customer-oriented mindset with a positive attitude and strong interpersonal skills.
-Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
-Problem-solving abilities and resilience in handling challenges.
-Proficiency in computer usage and familiarity with customer service software/tools is advantageous.
-Previous experience in customer service, hospitality, or related fields is preferred.
-Proficiency in Mandarin language communication is a plus.
-Working Days: 6 days per week (5 days in-office, 1 day remote)
Responsibility :
-Responding to Customer Inquiries: Promptly and professionally handle phone calls, emails, and messages from guests, property owners, and partners, addressing their questions, concerns, and requests.
-Reservation Management: Assist guests with booking accommodations, manage reservations, and provide information regarding property amenities, rates, and availability.
-Problem Resolution: Effectively identify and resolve customer issues, complaints, and conflicts to ensure high levels of satisfaction and loyalty.
-Administrative Support: Perform administrative tasks including data entry, record maintenance, and report generation to facilitate the smooth operation of the customer service department.
-Communication and Collaboration: Liaise with other departments such as operations, housekeeping, and maintenance to coordinate guest requests, resolve issues, and ensure seamless guest experiences.
-Feedback Collection: Gather feedback from guests to identify areas for improvement and contribute to enhancing service quality and customer satisfaction.
-Adherence to Policies and Procedures: Follow company policies, procedures, and guidelines related to customer service, privacy, and security to uphold standards and ensure compliance.
Benefits :
-EPF/SOCSO
-Annual Leave
-Medical and Hospitalisation Leave