Customer Service

About the roleJoin our dynamic team at DGSOL MARKETING as a Customer Service professional based in Kuching, Sarawak. In this full-time role, you will be the direct point of contact for our valued customers, providing exceptional service and finding solutions to their queries. With a focus on enhancing the customer experience, this position is integral to the success of our organisation.
What you'll be doing
Responding promptly and courteously to customer inquiries and concerns via phone and chat
Resolving customer issues and complaints in a professional and efficient manner
Maintaining accurate and up-to-date records of customer interactions
Identifying opportunities to improve our products and services based on customer feedback
Actively participating in team meetings and contributing to the continuous improvement of our customer service processes
Maintaining a positive and collaborative team environment
Company informationRegistration No. 202301033923
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service Role?
Do you have customer service experience?
How many years' experience do you have as a marketing executive?
Which of the following Microsoft Office products are you experienced with?
Have you worked in a call centre before?
Which of the following languages are you fluent in?
How much notice are you required to give your current employer?#J-18808-Ljbffr