Customer Service Manager

Job Description:Berjaya Corporation Berhad is seeking a passionate and adaptable Customer Service Manager to join our team in George Town, Penang, MY. As a mid-to-senior level role, the ideal candidate should have at least 8 years of experience in customer service management.

Responsibilities:1. Develop and implement customer service policies and procedures to ensure customer satisfaction and retention.2. Manage a team of customer service representatives, providing guidance, training, and support.3. Monitor and analyze customer feedback to identify areas for improvement and implement changes accordingly.4. Handle escalated customer complaints and issues in a timely and professional manner.5. Collaborate with other departments to ensure a seamless customer experience across all touchpoints.6. Track key performance indicators (KPIs) and prepare reports on customer service metrics.7. Stay up-to-date on industry trends and best practices in customer service.

Requirements:1. Bachelor's degree in Business Administration or related field.2. Proven experience as a Customer Service Manager or similar role.3. Strong presentation and communication skills.4. High emotional intelligence and ability to handle difficult situations with empathy.5. Excellent organizational and leadership skills.6. Ability to work in a fast-paced environment and adapt to changing priorities.7. Proficiency in CRM software and Microsoft Office Suite.

Personality Traits: Passionate, adaptableSoft Skills: Presentation, emotional intelligence

Benefits:1. Remote work flexibility2. Paid Time Off (PTO)3. Medical coverage

Working Environment:At Berjaya Corporation Berhad, we believe in cultivating a sense of ownership and responsibility at every level. We encourage our team members to take initiative and contribute positively to the overall success of the organization.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement:Berjaya Corporation Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other status protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.