Job Description: Monitor console on game card, game account, phone top-up, mobile reload and direct top-up.Assist Trader to monitor game currency and game item, make remarks and assign to Trader to process the order.Facilitate customer requests by providing information directly, and making document verification for suspicious customers for payment-related cases, product suggestions, and general company information.Respond to customer live chats promptly, ensuring first response time goals are met at all times.Attend customer service tutorials or workshops as required.Always inform customers to rate our service by sending a Canned response message after completing the customer request.Guide our customers in recognizing charges, requesting refunds, and resending confirmations.Liaise with Card, Vendor, Trader, Finance, and Fraud units to resolve the concerns or arising issues faced by customers.Maintain excellent levels of service and consistent communication with our customers with the utmost professional manner & meaningful responses.Proactively identify changes we can make to our application to make our customers' jobs easier.Communicate unpleasant customer experiences to the Superior and follow up appropriately.Recognize and escalate any high-priority problems to Senior Customer Service for follow-up. Job Responsibilities: No experience is required as training will be provided.Possess at least SPM.Proficient in Bahasa Melayu, English & Mandarin.Ability to manage time effectively and work in a fast-paced set-up environment.Strong communication skills, both written and verbal.Ability to learn quickly, adapt to change and be tech savvy.Willing to work flexible support hours.Demonstrate politeness and act professionally when interacting with people from different walks of life.Demonstrated aptitude and love for providing exceptional customer experiences.A proactive, make-it-happen attitude, with an appreciation for friendly competition.Receptiveness to feedback and coaching with a desire to continuously improve.