**Job Title:** Customer Service Officer
**Company:** S P Setia Berhad
**Location:** George Town, Penang, MY
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 4
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**Job Description:**
S P Setia Berhad, a leading player in the property development industry, is seeking a highly motivated and detail-oriented **Customer Service Officer** to join our dynamic team in George Town, Penang. As a Customer Service Officer, you will be the primary point of contact for our clients, ensuring that their inquiries are handled efficiently and professionally. The ideal candidate will possess a strong understanding of customer service principles and demonstrate an unwavering commitment to delivering exceptional service.
**Key Responsibilities:**
1. **Customer Interaction:**
- Serve as the first point of contact for customers seeking assistance via phone, email, or in person.
- Respond to customer inquiries with accuracy, professionalism, and a positive attitude.
- Maintain a proactive approach in identifying customer needs and providing solutions.
2. **Problem Resolution:**
- Address customer complaints effectively, ensuring a satisfactory resolution while maintaining customer loyalty.
- Collaborate with other departments as necessary to resolve issues and enhance customer satisfaction.
3. **Information Management:**
- Keep accurate records of customer interactions, inquiries, and feedback.
- Utilize internal databases to maintain updated customer information and track service requests.
4. **Research and Reporting:**
- Conduct research to better understand customer needs and market trends.
- Analyze customer feedback and report findings to management to help improve services and processes.
5. **Planning and Coordination:**
- Assist in the development of customer service procedures and best practices.
- Coordinate with team members to ensure a seamless customer service experience.
6. **Training and Development:**
- Participate in ongoing training programs to enhance product knowledge, customer service skills, and industry insights.
- Mentor and support new team members in onboarding and customer service practices.
**Requirements:**
- **Education:** Bachelor's degree or equivalent experience in a relevant field.
- **Experience:** Minimum of 4 years of customer service experience in a similar role.
- **Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and dedication to customers.
- Confident: Able to communicate effectively and handle difficult situations with poise.
- **Soft Skills:**
- Research Skills: Ability to gather and analyze information to improve service delivery.
- Planning Skills: Capable of developing and implementing effective strategies to meet customer needs.
- **Technical Skills:**
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Familiarity with property development and real estate services will be an advantage.
**Benefits:**
- Competitive compensation package
- Company-provided equipment for efficient work performance
- Free accommodation for part-time staff residing in company-provided housing
- Relocation allowance for candidates who will be moving to Penang
**Working Environment:**
Join a team that thrives on innovation and is at the forefront of the industry, utilizing cutting-edge ideas and solutions to set new standards in customer service excellence. At S P Setia Berhad, you will be part of a collaborative environment where your contributions are valued, and professional growth is encouraged.
**Deadline to Apply:** ********
**Equal Opportunity Statement:**
S P Setia Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage qualified candidates from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
