Customer Service Professional

POSITION SUMMARY : Are you ready to make a difference as a Customer Service Professional (CSP)?
Join us and become an expert in resolving customer complaints over the phone with warmth and efficiency.
Your role will involve engaging customers with a positive attitude, managing a high volume of inquiries, and ensuring top-tier service delivery.DUTIES AND RESPONSIBILITIES: Engage customers via telephone, providing prompt and helpful information.Manage a high volume of inquiries professionally to meet and exceed productivity goals.Resolve calls within agreed Service Level Agreements (SLAs) for customer satisfaction.Drive individual Key Performance Indicators (KPIs) and collaborate on team objectives.Uphold strict confidentiality and integrity with customer information.Present, promote, and sell products/services to existing and prospective customers.Adapt to additional duties assigned by Management to support team success.REQUIREMENTS: Minimum SPM qualification.Prior experience in customer service, particularly in contact/call centers, is preferred.Proficient in spoken and written English and Bahasa Malaysia.Desired attributes include a positive attitude, enthusiasm, attention to detail, reliability, ethical conduct, and goal orientation.Customer service skills such as attentiveness, empathy, patience, persuasion, strong communication abilities, and problem-solving skills.Ability to perform effectively under pressure, including availability on public holidays and weekends.If you have what it takes, APPLY NOW.Apply Now