Customer Service Representative

Job Description:

Kuala Lumpur Kepong Berhad is seeking a dedicated and confident Customer Service Representative to join our team in Johor Bahru, Johor. As an Entry Level position, we require at least 1 year of experience in customer service. The ideal candidate will possess strong leadership and presentation skills to effectively communicate with customers and colleagues.

Responsibilities:
1. Provide exceptional customer service through phone, email, and in-person interactions.
2. Resolve customer inquiries and complaints in a timely and professional manner.
3. Process orders, returns, and exchanges accurately.
4. Maintain a positive and friendly attitude towards customers.
5. Collaborate with other team members to ensure customer satisfaction.
6. Keep accurate records of customer interactions and transactions.
7. Stay up-to-date on product knowledge to assist customers effectively.
8. Assist in other administrative tasks as needed.

Requirements:
1. 1 year of experience in customer service.
2. Strong communication and interpersonal skills.
3. Ability to work well under pressure and in a fast-paced environment.
4. Proficiency in Microsoft Office and CRM software.
5. High school diploma or equivalent.
6. Must be able to work part-time hours.

Benefits:
1. Company transportation provided.
2. Travel and spending expenses covered.
3. Travel opportunities for training and conferences.

Working Environment:
At Kuala Lumpur Kepong Berhad, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and collaborative work environment where every team member can thrive.

Deadline to Apply:
Please submit your application by September 10, 2024.

Equal Opportunity Statement:
Kuala Lumpur Kepong Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.