Customer Service Representative-Mandarin

**Role**:Any Other**Timings**:Rotational Shifts (Permanent)**Industry**:Other**Work Mode**:Work from office**Functional Area**:Any OtherKey Skills: CSR- Location: George Town, Penang**Salary**: RM 2,800 - RM 3,300Rotational ShiftQualifications:- Education background:- Bachelor's Degree or at least Diploma or equivalent in any discipline.- English Language proficiency at B2 level (reading, writing, speaking, and aural comprehension) (Reference: Common European Framework of Reference for Languages)- Work experience:- Minimum of 6 months work experience in customer support in any industry.- Fresh graduates with degrees in disciplines such as English with Communication, English for Professionals, Mass Communication, or related fields are encouraged to apply.- Call center experience is advantageous but not mandatory.- Required Interpersonal Skills:- Customer service orientation.- Results/solutions-focused approach.- Customer expectations management.- Active listening skills.- Professional handling of queries and objections.- Passion for communication and interacting with people is crucial for success in this role.- Open to continuous feedback and able to thrive in a fast-paced working environment.- Positive attitude, willingness to learn, and readiness to go the extra mile for self-improvement.- Emotional intelligence and the ability to remain calm when dealing with stressed or annoyed customers.- Strong reasoning and analytical skills.- Demonstrated critical thinking, proactive attitude, and composed communication in challenging situations.- Proficiency in speaking, reading, and writing in Mandarin.- Technical Skills:- Minimum typing speed of 40 words per minute with a 90% accuracy score.- Computer literate and proficient in Microsoft Windows and Microsoft Office.